top of page

SHIPPING, RETURNS & Q/A

RETURN AND REFUND POLICY

We allow returns on any product purchased on our website as long as the product is returned within 30 days of the original shipping date and is received back in the same condition it was received.

 

If the product is returned back in an altered condition (e.g. opened sealed product, damage that was not caused during shipping, etc) or if product is received back outside of the 30 day return window then we may choose to only issue a partial refund for the item. If there are any issues we will notify you via email before processing the refund.

 

We only offer replacements for damaged or defective items. If you are returning the product for any other reason, we can only issue you a refund for the return. If you need a replacement for your items, we ask that you please contact us first at familyandrealtalk@gmail.com before shipping your return.

 

You are responsible for all return shipping costs (including any applicable customs fees). We do recommend that you choose a shipping method that includes tracking and insurance when returning your product. We are not responsible for any packages lost or damaged during transit to our facility. If your package arrives at our facility with obvious damage, postage due, or owed customs duties and taxes we will refuse delivery of the package.

SHIPPING POLICY

Shipping time for order:

  • Normally, it takes 5-15 business days to deliver the package to USA.

  • For others countries’ customers, please allow 15-20 business days of shipping time.

  • Due to the Covid 19 pandemic, shipping time might take additional several days

** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 – 7 working days. We apologize for any inconvenience this may cause.**

WE PROVIDE EXPEDITE OPTIONS FOR CUSTOMERS. JUST REACH OUT TO OUR SUPPORT STAFF THROUGH EMAIL: familyandrealtalk@gmail.com

AND WE WILL GUIDE YOU ACCORDINGLY.

Q/A

Please send us you Questions directly to FamilyAndRealTalk@gmail.com

bottom of page